SchäferStrom help

For anyone who passes on electricity costs within a property: owners with a photovoltaic system, property management companies and operators of self-consumption communities (ZEV and vZEV). SchäferStrom creates invoices with a Swiss QR payment part from your meter readings.

Yes. With Try the demo on the website, you can look around a sample property without an account. Entries are not saved in demo mode.

No. SchäferStrom only reminds you, as the owner of the workspace, of overdue invoices by email. How you communicate with your tenants is up to you. More on this under Reminders for overdue invoices.

The app and the invoices are available in German, English, French and Italian. You set the invoice language per tenant, independently of your own account language.

Yes, on request we are happy to help you, for example with setting up your property, importing meter readings or your first billing run. Just write to us via the contact form.

First set the tariffs and payment details, then tenants, apartments and meters. Enter a starting value for each meter. At the next reading, you create the invoice from it. You can find the complete order under Getting started.

With ZEV, all consumption is billed at the normal tariff. With vZEV, there is also a solar tariff, and you enter the solar share in kWh per building and period. You can find the setting under Tariffs.

Tariffs have no validity date. New invoices always use the latest tariff version. So first bill all meter readings up to the cut-off date and then save the new tariff.

Yes, you can take over the payment and invoice details from another property in the same workspace with Copy.

Once an apartment is rented out, every change is made via the Tenant change button. This way, consumption is cleanly separated between the old and the new tenant. See Tenant change.

The menu item only appears once your plan includes payment reconciliation and you have imported your first camt.054 file. You can find the import under Invoices > Import payments.

The first reading is the starting value. What is billed is always the consumption between two readings. As soon as you enter a second reading, you can create the first invoice.

Meter readings that are already on an invoice cannot be deleted. In that case, correct the invoice or create a credit note.

The result shows you for each row what does not fit, for example an unknown meter name or a date before the last reading. Correct the file and upload it again. With Skip invalid rows and import the rest, only the valid rows are taken over.

Yes, with Edit invoice. If the invoice has already been sent, a credit note is usually the cleaner way.

In the invoice's menu, choose Change status and set it to Paid. You change several invoices at once via the selection and Edit. With payment reconciliation in the PRO plan, this happens automatically.

The statuses Partially paid, Paid and Overpaid result from imported payments and credit notes and cannot be changed manually. The same applies to invoices whose PDF is still being created.

Archived invoices, credit notes and payments stay available for at least 10 years, as the law requires. If you permanently delete a document, you are responsible for keeping records yourself.

A camt.054 file in XML format. You can find it in your bank's e-banking, usually under account statements or credit advices. The payments are matched to the invoices using the QR reference.

Open Payments, filter by Open and click Assign invoice for the payment. This happens, for example, when a tenant transferred the money without a reference.

The invoice then has the status Overpaid. Create a credit note for it. The form is already filled in as a refund. As soon as you have transferred the amount, set the refund to Paid.

Yes, with the Accounting export under Invoices. It creates a booking journal in the format Neutral (CSV), bexio (CSV) or Banana. See Accounting and exports.

Sign in with one of your backup codes and then set up two-factor authentication again. If you no longer have any backup codes either, contact us.

No. What counts is the plan of the owner of the workspace. How many people you can invite depends on this plan.

Under Account > Payment & Billing > Manage subscription. You keep access until the end of the paid period.