Chapter 12

Customer area

In the customer area, your tenants see their invoices online and can download them themselves at any time.

Enable the customer area

  1. Open Payment & Invoice details.
  2. Under Customer area, enable the option Tenants have access to the customer area.
  3. Save the settings.

The customer area is included in the PRO plan and applies per property.

How tenants get access

On every invoice you create after enabling it, the following appear:

  • a QR code that leads directly to the tenant's personal sign-in page
  • a six-digit code the tenant uses to sign in

Each tenant has their own code. It stays the same as long as the tenant exists. So you do not have to send anything separately to your tenants.

What tenants see

After signing in, the tenant sees all invoices issued to them under Your invoices. They can view them and download them as a PDF. They do not see any other data of your property.

Customer area login

Disable the customer area

If you disable the option or switch to a plan without the customer area, the customer area is no longer accessible to your tenants. New invoices will then no longer show a QR code or access code.

Need support?

We are happy to help on request, for example with setting up your property, importing meter readings or your first billing run.